If you're going on holiday, a business trip or living abroad you can now take access to the UK internet with you. You simply connect to our servers using your device (Windows, MacOS, iOS & Android) and you have instant access.
Access all UK sites, shows and apps like you would from the UK!iOS
Exactly like connecting from the UK as if you were there.
This means you can access all UK sites, shows and apps like you would connecting to the internet in the UK and from home.
Our payments are safe & secure - Powered by Stripe.
You have full control of your payments and payment schedule to When Away, no contract and a 30 money back guarantee.
A VPN for a safe and secure connection.
Connect from your PC, laptop, tablet and smart phone to access all UK sites, shows and apps from anywhere in the world.
You can access ALL UK shows, sites and apps when outside of the UK and though you were in the UK. Includes the BBC iPlayer, itvX, All4, My5 plus many more. Looking for something specific? Get in touch!
Simply put, anywhere in the world! No matter where you are, you will be able to connect to the When Away servers seamlessly and enjoy UK shows, sites and apps.
You can check you are connected to When Away once you have configured your device at Am I Connected.
You connect to our servers using a VPN (Virtual Private Network) connection from your device. Don't worry, connecting to our servers is simple; our detailed & intuitive connection guides will help you gain immediate access after sign up. The When Away sign up/activation process is completely automated; you will have access in minutes.
Our aim is always to provide services that are high quality. If for any reason you are unhappy with the service you have purchased there will be no issue with a refund. We're confident that you will be delighted with the service you receive here at When Away!
All of our payments are handled safely and securely. You can either cancel the service by contacting us and we will cancel immediately. There are no additional charges applied to cancellation and no contract commitments. Client cancellations will always remain an instant and easy to apply task.
Unfortunately we cannot offer a free trial of our services. We are confident that our service provides exactly what you are looking for which is to access the internet like you are in the UK. Our services do exactly what they say and moreover - our servers are 100% reliable and efficient. Our servers are maintained on a daily basis to ensure that they perfrom always to their maximum potential.
We receive a fairly low volume of support issues from clients primarily due to the fact that connecting to our servers works always and is simple to setup. However, if you do hit problems a member of the team is on hand to help all of the time. Get in contact and will do our very best to resolve your issues both professionally and in the quickest time possible.
The speed of your connection depends on your location and traffic on the internet. Our servers are based in the UK, and the connection speed you get can only be as fast as the slowest connection on route, so roadblocks and peak times may slow down your connection. However these issues are usually temporary, and can change a bit like the weather.
Our subscribers generally find that downloading video content, listening to Radio and using VOIP services such as Skype, all work well even with slower connection speeds. It is only video streaming that can be difficult in certain locations, usually at peak times.
We do everything possible to ensure our servers are running well within capacity, and bring new servers online whenever they are required.
A recommended speed of 2Mbps is suggested for use with our service.
Without getting too technical, a Virtual Private Network in its most basic form is a secure and private network with a single connection to a public network such as the Internet. Whilst the VPN technology has many more capabilities, we use this technology simply to provide you with a UK based IP Address; a tunnel to connect you to your favourite online UK sites, shows and apps no matter where you are in the world. If you didn't connect to our VPN, you would obtain an IP Address from the country you were visiting and would be declined access to UK based internet services. Our VPN provides you with a UK based IP Address which allows you to access the UK internet just as you would back home.
No the performance of your existing connection in unaffected. In fact it maybe enhanced if you are accessing data from our UK servers, as many countries filter content, which can have an adverse impact. We have no bandwidth/time restriction however, do reserve the right to introduce one if the service is abused.
Get in touch using the form below and we'll be happy to answer any questions you have. Are you an existing When Away customer? Login to my.whenaway to access your account details, setup guides and to contact our technical support team.
We allow you to use the internet like you're in the UK to access all UK sites, shows and apps.
The foundations of When Away lie in the 40 years of experience shared by the two directors across different sectors of the Internet industry. This experience led them to create When Away (founded in 2012) - a company that would provide a VPN using cloud technology.
When Away continues to innovate and develop existing products to provide its customers with the best low priced VPN solutions available on the market. With over 2,500 clients connecting every second of every day, When Away is a market leader in providing access to online UK shows, apps and all other UK content.